1. Systems Analyst
Functional Responsibility: Applies knowledge of computer science principles,
automated data processing functions, and software languages to develop solutions
to user requirements. Provides direction on complex application problems
involving all phases of system analysis to provide resolution. Assists clients
in the application, definition, and design of software solutions. Oversees and
performs the gathering, analysis, and synthesis of information for system
definition. Supports the development of plans, descriptions, and procedures and
reviews results to ensure compliance with specifications. Develops and maintains
project and/or solution-related documentation. Analyzes software maintenance
requirements including trouble report and change proposal analysis. Proposes
economical and efficient solutions as part of developing ADP solutions to client
requirements. Acts as team leader, providing guidance to junior level staff.
Required Experience: Four years experience in ADP systems analysis,
design, and or maintenance. Experience shall include a broad band range of
assignments in technical tasks directly related to contracts in the studies and
analysis area of responsibility.
Required Education: Bachelors Degree in computer science, information
systems management, mathematics, engineering or related field. An additional
four years of relevant experience, or accreditation as a Microsoft Certified IT
Professional (MCITP) may be substituted for the Bachelors Degree.
2. Hardware/Software Engineer
Functional Responsibility: Applies computer techniques, principles, and
precedents to develop, design, modify, install, test, evaluate, or operate data
processing systems or facilities. Maintains, repairs, inspects, troubleshoots or
programs systems equipment or components. Reviews analyzes, develops, prepares,
or applies specifications, policies, standards, or procedures. Plans and
performs test and evaluations of systems equipment or components.
Required Experience: Four years experience performing the functions
described above.
Required Education: Bachelors Degree in computer science, information
systems, mathematics, engineering or related field. An additional four years of
experience, or an additional two years of relevant experience and accreditation
as a Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems
Administrator (MCSA) may be substituted for the degree requirement.
3. Help Desk Engineer
Functional Responsibility: Serve as a primary contact for clients experiencing
technical and/or non-technical issues. Requires ability to diagnose,
troubleshoot and client issues by employing strong listening and communication
skills. Must have creative problem-solving skills to assist clients. Must be a
team player that contributes to the resolution of the client’s business
problems. Provides ongoing technical support for specialized applications: logs
trouble calls, analyzes and corrects problem at source. Advises users of changes
in procedures. Identifies problems requiring vendor assistance and coordinates
vendor technical support.
Required Experience: Experience in problem resolution of systems,
electronic commerce and web hosting is preferred. Also, requires user
proficiency with PC hardware, standard software, and specialized applications,
and effective oral and written communication skills to explain technical
situations, present information, and provide training. Must have knowledge of
the common web browsers and desktop applications required.
Required Education: Bachelors Degree in computer science, information
systems management, mathematics, engineering, or related scientific field. Four
(4) years of documented relevant experience or an Associates Degree together
with two (2) years of documented relevant experience, may be substituted for the
Bachelors Degree.
4. Systems Architect
Functional Responsibility: Applies knowledge of computer concepts and
techniques to develop and implement automated solutions to engineering,
scientific, or business data acquisition and management problems. Uses
scientific and engineering logic to independently identify conceptual or
theoretical solutions to problems of computer hardware or software design and
operation. Develops alternative approaches to design, test, and evaluation
techniques for solving automation problems. Evaluates and recommends optimum
solutions balancing specific project needs with economic constraints. Interfaces
with and uses micro, mini, and main computer systems in addressing project
objectives. Formulates architectural design, functional specification,
interfaces and documentation of computer systems considering system
interrelationships, operating modes, and equipment configurations. Responsible
for developing project plans, justifications, guidelines, and controls.
Required Experience: Six years experience in the functions described
above.
Required Education: Bachelors Degree in computer science, information
systems management, mathematics, engineering or related field. An additional
four years of relevant experience, or an additional two years of relevant
experience and accreditation as a Microsoft Certified Architect may be
substituted for the Bachelors Degree.
5. Application Programmer
Functional Responsibility: Applies basic knowledge of programming techniques.
Develops program specifications for writing and testing programs. Develops,
modifies and maintains assigned software according to specifications. Develops
test data, performs thorough testing and corrects faulty code to ensure
compliance with specifications. Documents programs according to Government
standards and procedures.
Required Experience: Two years experience in the functions described
above.
Required Education: Bachelors Degree in computer science, information
systems management, mathematics, engineering, or related field. An additional
four years of relevant experience, or an additional two years of relevant
experience and accreditation as a Microsoft Certified Professional Developer
(MCPD) may be substituted for the Bachelors Degree.
6. Senior Help Desk Engineer
Functional Responsibility: Has overall responsibility for help desk staff and
the activities associated with the identification, prioritization, and
resolution of reported problems. Ensures that all phases of help desk support
are properly coordinated, monitored, logged, tracked and resolved appropriately.
May maintain responsibility for development, maintenance and integrity of help
desk software. Assigns personnel to various operations and directs their
activities; reviews and evaluates their work and prepares performance reports.
Required Experience: Familiarity with appropriate desktop, server,
browser, and database systems. Ability to communicate orally and in writing and
experience interfacing with clients and customers and handling sensitive issues.
Two to three years progressively responsible computer operations, network
management and/or desktop support experience.
Required Education: Bachelors Degree in computer science, information
systems management, mathematics, engineering, or related scientific field. Four
(4) years of documented relevant experience or an Associates Degree together
with two (2) years of documented relevant experience, may be substituted for the
Bachelors Degree.